Returns & Cancellations

Need to Cancel or Change Your Order?

If you need to cancel or update your order, you can either call us at 800-207-2259 or fill out the Order Cancellation Form.

Because many orders ship quickly, a cancellation is not guaranteed until our team confirms it. If the order ships before the cancellation is processed, it will need to be handled as a return under our General Returns Policy, which may include restocking fees and round-trip freight charges.

Custom and non-stock items cannot be canceled once manufacturing has started. Custom orders are defined as non-standard, one-of-a-kind (color or configuration) products.

Start a Return/Cancellation

Returning Your Order

To start the return or cancellation process, please fill out our return form below.

To minimize the chance you select the wrong product for your needs, please allow us to assist you in choosing the right product based on size, weight, and overall purpose. However, if you find that the product you ordered is not what you expected, we will gladly help you. Safe and Vault Store offers one of the best return policies in the online safe and vault business. You may return your purchase within 30 days of receipt for an exchange, in-store credit, or refund of the purchase price. If we made an error in ordering, or if an item arrives damaged and it cannot be fixed with a part replacement, we will pay to return the item to us and send you a new product. If you determine that you do not want a replacement part or a new product, the item may be returned according to our General Returns Policy detailed below.

In most cases, we will issue a refund (less applicable freight, restocking, or other charges) in the same form of payment initially used to purchase the product.
We can also offer in-store credit to use on another product.
Please allow up to ten (10) business days for your refund to be posted. If you paid by check, it will take longer to be refunded.

General Returns Policy

Product Condition	Policy	Refund Amount*
Unopened Box (Original Packaging)	A full refund, less restocking fee, and shipping charges. You are required to complete the Returns Authorization form. In most cases, we will issue a refund (less any applicable freight, restocking, or other charges) in the same form of payment originally used to purchase the product. Please allow up to ten (10) business days for your refund to be posted. If you paid by check, it will take longer to be refunded.	Full product value refund. Less a 20% manufacturer's restocking fee. Less shipping and handling fees (both ways). Any promotional or free products will need to be returned, or at your request, we may bill you for the value of the product plus shipping & handling. For products that offer free shipping, the actual shipping costs will be deducted from your refund. Will I get refunded the Order Protection fee if I return my item? Unfortunately, the Order Protection fee is non-refundable once the item has shipped.
Opened Box	Restocking fees, delivery, and return shipping fees apply. (If the delivered product is incorrect due to our error, we will exchange for the correct product or issue a full refund.) You are required to complete the Returns Authorization form. In most cases, we will issue a refund (less applicable freight, restocking, or other charges) in the same form of payment initially used to purchase the product. Please allow up to ten (10) business days for your refund to be posted. If you paid by check, it will take longer to be refunded.	Full product value refund Less 20% manufacturer's restocking fee Less shipping and handling fees (both ways). Any promotional or "free" products will need to be returned, or at your request, we may bill you for the value of the product plus shipping & handling. Products may offer free shipping; the actual shipping costs will be deducted from your refund. Will I get refunded the Order Protection fee if I return my item? Unfortunately, the Order Protection fee is non-refundable once the item has shipped.
Damaged Product	Must notify the delivery company at the time of delivery. Please refer to our Shipping Policy under the headline "Inspecting Your Delivery" for more detailed information.	Exchange for a new product or full refund. Any promotional or “free” products will need to be returned, or at your request, we may bill you for the value of the product plus shipping & handling.
Custom Products or Non-Stock Items	We do not accept returns for custom-made or Non-Stock Items. NON-STOCK ITEMS are defined as merchandise that we do not maintain in our inventory nor store in our warehouse. We order these items directly from the manufacturer on an "as-needed" basis. Custom and special order merchandise also fall into this definition. Following 24 hours (not including weekends or holidays) of the date of order, these items may not be canceled or returned. If canceled after one business day after the order date, a 20% restocking charge may apply.	Not returnable. Any promotional or “free” products will need to be returned, or at your request, we may bill you for the value of the product plus shipping & handling.
Safe Locks	Final Sale. Not eligible for return or refund once shipped.	Not Returnable

Safe Locks & Specialty Security Components (Final Sale)

Safe locks are considered specialty security components that require compatibility with a specific safe model, boltwork, mounting pattern, and, in many cases, must address a particular mechanical issue (for example: lockout diagnosis, keypad failure, or keypad-to-lock communication failures).

Because lock components cannot be re-boxed, resold, or re-certified once shipped or installed, all safe lock purchases are final sale and non-returnable.

If you are unsure whether a lock will resolve your issue or work with your safe, we strongly encourage you to contact our lock experts at 800-207-2259 before purchasing. Our team is happy to confirm compatibility and help diagnose common lockout scenarios to ensure you purchase the correct component.

*All requests for refunds, cancellations, and exchanges must be made within 30 days of the product shipment. Custom products or non-stock items must be canceled within one business day of the order date. If canceled one business day after the order date, a 20% restocking charge may apply.

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Returns & Cancellations

Need to Cancel or Change Your Order?

Returning Your Order

Safe Locks & Specialty Security Components (Final Sale)

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